Privacy Policy

Truck Torque (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and store your personal information when you visit our website www.trucktorque.com.au, contact us, or engage our services.

1. What Personal Information We Collect

We may collect and hold personal information including:

Contact details: name, phone number, email address, business name, and postal address.
Business information: details about your fleet, truck preferences, or related operational needs.
Website usage data: IP address, browser type, and interactions with our website.
Cookies: small data files used to improve your browsing experience. You can disable cookies in your browser settings at any time.

We only collect information that is reasonably necessary for our business functions and activities.

2. How We Collect Your Information

We collect personal information directly from you when you:

Submit an enquiry form or contact us by phone or email.
Engage our services or request a quote.
Interact with our website or social media pages.

We may also collect information from trusted third parties, such as finance brokers, insurance providers, or authorised truck dealerships, when required to complete a service or enquiry you have initiated.

3. Why We Collect and Use Your Information

Your personal information is collected to:

Respond to enquiries and provide our services.
Facilitate truck sourcing, finance, or insurance arrangements.
Maintain client relationships and improve our operations.
Send updates, offers, or marketing (if you’ve opted in).
Comply with legal, regulatory, or contractual obligations.

You can opt out of marketing communications at any time by contacting us.

4. Disclosure of Personal Information

We may disclose your personal information to:

Trusted partners such as finance brokers, insurance brokers, licensed dealerships, and manufacturers who assist in delivering our services.
Professional service providers including web hosting, IT support, and marketing or analytics services.
Government authorities or regulators where required by law.

All third parties are required to handle your information securely and in compliance with the Privacy Act and APPs.

5. Overseas Disclosure

In some cases, your personal information may be stored or processed using cloud-based services located outside Australia (for example, website hosting or CRM platforms). Where this occurs, we take reasonable steps to ensure those providers comply with privacy standards comparable to the APPs.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your data is stored securely in electronic systems with restricted access. However, no online system can be guaranteed to be completely secure.

7. Access and Correction of Your Information

You have the right to:

Access personal information we hold about you.
Request corrections if your information is inaccurate or incomplete.

To make a request, please contact us using the details below. We may need to verify your identity before providing access.

8. Complaints and Concerns

If you believe your privacy has been breached, please contact us so we can investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

10. Contact Us

If you have any questions, requests, or complaints regarding your personal information, please contact:

Truck Torque
Email: rohan@trucktorque.com.au
Phone: + 61 0424 098 817
Website: www.trucktorque.com.au